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Urban Moto Trail

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Privacy Policy

Privacy Policy

Welcome to the Urban Moto Trail website. We place particular importance on protecting your personal data. This privacy policy explains how we collect, use, protect, and manage your personal information.

1. Who are we?

Urban Moto Trail is a trail motorcycle and electric scooter rental agency based in Agadir, Morocco. Our company, ISTASSAL, is responsible for processing your personal data.

Contact details:
MAGASIN N°02 – COM IMM N°01 RÉSIDENCE MIFTAH SAHILL
QUARTIER ANZA – ROUTE ESSAOUIRA
AGADIR 80000 - MOROCCO
ICE : 0034954480000024
IF : 65955213

2. What personal data do we collect?

When you interact with Urban Moto Trail, we collect the following data:

• Identification information: Last name, first name, email, phone number
• Official documents: Copy of passport or ID card, identification number
• Profile data: Age
• Rental data: Details of your reservation, type of vehicle rented, rental dates, transaction number
• Payment data: Payment details (card number, bank details) are never collected or stored by Urban Moto Trail. They are processed directly by our payment partners (PayPal, credit card processors) according to their own security policies
• Technical data: IP address, browser used, device type (collected automatically via Google Analytics and future tracking pixels)

3. How do we collect your data?

Your data is collected in several ways:

• Directly: When you book on our website, when you register at vehicle pickup, or when communicating with our team
• Automatically: Via tracking tools like Google Analytics and future tracking pixels on social media

4. Why do we use your data?

We use your personal data for the following purposes:

• Reservation management: Processing and confirmation of your vehicle rentals
• Payments: Payment processing and security deposit management
• Communication: Sending you booking confirmations, reminders, and responding to your requests
• Security and compliance: Verifying identity, ensuring compliance with our terms and conditions, and managing claims
• Improving our services: Analyzing usage trends via Google Analytics and optimizing your experience
• Marketing: Sending special offers or news (only if you have consented)

5. Legal basis for processing

The processing of your personal data is based on:

• Contract performance: To fulfill your reservation and vehicle rental
• Legal obligations: Compliance with Moroccan legislation and applicable regulations
• Consent: When you explicitly agree (for example, for marketing communications or the use of tracking pixels)
• Legitimate interests: To improve our services and manage our business operations

6. How long do we retain your data?

Urban Moto Trail retains your personal data for a reasonable retention period in accordance with Moroccan legislation and GDPR principles. Generally:

• Rental data: Retained for 12 months after the end of your rental or as required by law
• Payment data: Retained according to legal billing obligations
• Technical data: Retained according to Google Analytics' retention policy (generally 26 months)

You have the right to request deletion of your data at any time by contacting us. We will proceed with deletion, unless legal obligations require us to retain them.

7. With whom do we share your data?

Urban Moto Trail does not share your personal data with third parties, except in the following cases:

• Payment partners: PayPal and credit card payment processors (in accordance with their respective privacy policies)
• Official authorities: If required by Moroccan law or for public safety reasons
• Technical service providers: Our hosting provider Contabo VPS, to ensure the operation of our platform

We do not and will never sell or rent your data to third parties for commercial purposes.

8. How do we protect your data?

The security of your data is our priority. Urban Moto Trail implements the following measures:

• Encryption: All sensitive data is encrypted during transmission and storage
• Password protection: Access to your data is protected by secure authentication
• Robust security practices: Regular audits, system updates, and staff training
• Secure servers: Hosting on Contabo VPS with the highest security standards

However, no method of transmission over the Internet is 100% secure. We recommend keeping your login credentials confidential.

9. Your rights regarding your data

In accordance with Moroccan legislation and GDPR principles, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete information
• Right to be forgotten: Request deletion of your data (unless legal obligations apply)
• Right to data portability: Receive your data in a readable format and transfer it elsewhere

To exercise these rights, please contact us at [email protected].

10. Cookies and tracking technologies

Our website uses the following tracking technologies:

• Google Analytics: To analyze visitor behavior and improve user experience
• Tracking pixels: Currently being implemented for tracking on social media

You can disable cookies through your browser settings. However, this may affect the functionality of certain features on our site.

11. Changes to this policy

Urban Moto Trail reserves the right to modify this privacy policy at any time. Changes will be published on this page with an update date. Your continued use of our site after changes constitutes your acceptance of the new terms.

12. Applicable law

This privacy policy is governed by Moroccan legislation and the principles of the General Data Protection Regulation (GDPR) where applicable.

Contact us

For any questions regarding this privacy policy or to exercise your rights, please contact us:

Urban Moto Trail - Privacy Service

Email: [email protected]
Phone: +212 7 80 16 60 46
Address:
MAGASIN N°02 – COM IMM N°01 RÉSIDENCE MIFTAH SAHILL
QUARTIER ANZA – ROUTE ESSAOUIRA
AGADIR 80000 - MOROCCO
Hours: 8:00 AM - 10:00 PM, daily

Last updated: May 05, 2026